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SVTPerformance's Chain of Restaurants
Road Side Pub
GT500/brand loyalty
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<blockquote data-quote="thomas91169" data-source="post: 16101340" data-attributes="member: 40530"><p>That's fine, but then staff accordingly. You see the appointment demand and you know a good estimate on potential walk-ins, hell you even decline certain weekends on end and book a month out. I'm not calling on a Friday and asking to have service done that Saturday AM like a jackass. That Ford dealer seemed to have no problem staffing accordingly for a 8am Saturday drop off where we're in and out in 5. Hyundai had one person for the entire service center. Keep in mind, I'm simply dropping the car off, not waiting, so they can have all freaking day to **** with it. I just need to go "I'm Thomas, this is what I need done, hers the keys, call me when you're done". Why am I standing here for 45 minutes to just give you the keys to my car so I can pay you to work on it? That's incredibly asinine. </p><p></p><p>And yes, the person with appointment should go ahead, especially if they are simply checking in/dropping off their vehicle. That's the whole point of a ****ing appointment. I had the where-with-all to make the appointment because I'm a responsible human and not wait until the morning of and wake up like "oh, think I'm gonna go to the dealership today and see what happens" like a ****ing plebe lol. </p><p></p><p>Why would I drop the car off on a Saturday evening? Then what, pick it up Monday before work? How much a pain is that for a goddamn 1hr max oil change. Nah, I drop of Saturday AM and pick it up when they're done. Its not a hard concept, its just a damn oil change, and they probably have two if not more lackeys on the oil change rack to do it. Like I said, the Ford dealer has no problem with this concept, Hyundai? Its like re-inventing the wheel. And trust me, the Hyundai's here, if I asked them "When are you guys slow?" they would probably halt and catch fire. I was semi-disappointed when they announced the new Genesis luxury brand, like "Sweet, no more dealing with bunk ass Hyundai dealers, get that upscale lexus/infiniti/acura treatment" but then noooooo, the Genesis Coupe doesnt count! Its got Genesis in the name! </p><p></p><p>I wont even talk about the time they gave me the keys to someone elses 2013 3.8 Ultimate with the same color..... Shouldve taken it and just acted dumb "man, did you guys do a tuneup? Seems quicker."</p></blockquote><p></p>
[QUOTE="thomas91169, post: 16101340, member: 40530"] That's fine, but then staff accordingly. You see the appointment demand and you know a good estimate on potential walk-ins, hell you even decline certain weekends on end and book a month out. I'm not calling on a Friday and asking to have service done that Saturday AM like a jackass. That Ford dealer seemed to have no problem staffing accordingly for a 8am Saturday drop off where we're in and out in 5. Hyundai had one person for the entire service center. Keep in mind, I'm simply dropping the car off, not waiting, so they can have all freaking day to **** with it. I just need to go "I'm Thomas, this is what I need done, hers the keys, call me when you're done". Why am I standing here for 45 minutes to just give you the keys to my car so I can pay you to work on it? That's incredibly asinine. And yes, the person with appointment should go ahead, especially if they are simply checking in/dropping off their vehicle. That's the whole point of a ****ing appointment. I had the where-with-all to make the appointment because I'm a responsible human and not wait until the morning of and wake up like "oh, think I'm gonna go to the dealership today and see what happens" like a ****ing plebe lol. Why would I drop the car off on a Saturday evening? Then what, pick it up Monday before work? How much a pain is that for a goddamn 1hr max oil change. Nah, I drop of Saturday AM and pick it up when they're done. Its not a hard concept, its just a damn oil change, and they probably have two if not more lackeys on the oil change rack to do it. Like I said, the Ford dealer has no problem with this concept, Hyundai? Its like re-inventing the wheel. And trust me, the Hyundai's here, if I asked them "When are you guys slow?" they would probably halt and catch fire. I was semi-disappointed when they announced the new Genesis luxury brand, like "Sweet, no more dealing with bunk ass Hyundai dealers, get that upscale lexus/infiniti/acura treatment" but then noooooo, the Genesis Coupe doesnt count! Its got Genesis in the name! I wont even talk about the time they gave me the keys to someone elses 2013 3.8 Ultimate with the same color..... Shouldve taken it and just acted dumb "man, did you guys do a tuneup? Seems quicker." [/QUOTE]
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