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SVTPerformance's Chain of Restaurants
Road Side Pub
Got the job so you guys were right
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<blockquote data-quote="98slowbra" data-source="post: 16127548" data-attributes="member: 32966"><p>I love avaya I have worked on it for 15 years and I am use to that, I have not worked on Mitel or Shoretel yet. Avaya is totally different, what I showed you was a script from Cisco ICM not Avaya and that is way different too. Genesys is getting bigger and bigger cause of Cisco you have to upgrade the system every year or 2 years and the size of your enterprise it will cost you at least $250k on up for the upgrade, now Avaya you have to upgrade every 4 years and Genesys I am not sure but I hear you do not have to upgrade to much and still get support, but I do not know for sure. Cisco scripting is very hard and I pulled my hair out so much, but it will give me a challenge that is for sure and they can not find a person that has both Avaya and Cisco ICM scripting so since I have both they are very happy and can not wait for me to come on board. I mean they have people there but do not know it how I do and they just have 1 Avaya guy for 4 PBX's which when I worked for Gateway I was in charge of 6 Avaya PBX's and 6 CMS's and 10 Intuity Audix's with the Cisco ICM. I wonder if you are switching to Avaya AACC which is like Cisco ICM but a different platform for call routing.</p></blockquote><p></p>
[QUOTE="98slowbra, post: 16127548, member: 32966"] I love avaya I have worked on it for 15 years and I am use to that, I have not worked on Mitel or Shoretel yet. Avaya is totally different, what I showed you was a script from Cisco ICM not Avaya and that is way different too. Genesys is getting bigger and bigger cause of Cisco you have to upgrade the system every year or 2 years and the size of your enterprise it will cost you at least $250k on up for the upgrade, now Avaya you have to upgrade every 4 years and Genesys I am not sure but I hear you do not have to upgrade to much and still get support, but I do not know for sure. Cisco scripting is very hard and I pulled my hair out so much, but it will give me a challenge that is for sure and they can not find a person that has both Avaya and Cisco ICM scripting so since I have both they are very happy and can not wait for me to come on board. I mean they have people there but do not know it how I do and they just have 1 Avaya guy for 4 PBX's which when I worked for Gateway I was in charge of 6 Avaya PBX's and 6 CMS's and 10 Intuity Audix's with the Cisco ICM. I wonder if you are switching to Avaya AACC which is like Cisco ICM but a different platform for call routing. [/QUOTE]
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SVTPerformance's Chain of Restaurants
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