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SVTPerformance's Chain of Restaurants
Road Side Pub
Got the job so you guys were right
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<blockquote data-quote="98slowbra" data-source="post: 16127388" data-attributes="member: 32966"><p>I have been in IT for like 30 years, I build Telecom Platforms and maintain them and make changes when they need it, I have done this in Cisco ICM which is the scripting work and I have done this in Avaya. I have around 30 years in both. I have been doing this a long time and Cisco ICM scripting is very hard to do, they can not find a single person who has the exp I do, ICM is so select there are only 400 experts in the world, I am not one of them but I have good exp in it. Avaya is easy compared to Cisco.</p><p>They use ICM for the Pre routes and post routs then the scripts for where the call goes then the Avaya for the end point, where you need VDNs in the ICM to tell the ICM where to put the call and after it hits that VDN it go to that Vector in Avaya and the steps before the call goes to the correct split skill and then is answered by a agent. They have Genesys to follow the call and carry the data for screen pops. If you understand all that or is it just all garbage to you?</p><p>They want me on ICM and to help on Avaya. Avaya is just like a central office telephone switch, every big company has one and they have 4 they want me to work on creating agent IDs so they can login to the phone to take calls from certain split skills, so I will also we working on what we call Avaya PBX (Private Branch Exchange). Does this help on what I do?</p></blockquote><p></p>
[QUOTE="98slowbra, post: 16127388, member: 32966"] I have been in IT for like 30 years, I build Telecom Platforms and maintain them and make changes when they need it, I have done this in Cisco ICM which is the scripting work and I have done this in Avaya. I have around 30 years in both. I have been doing this a long time and Cisco ICM scripting is very hard to do, they can not find a single person who has the exp I do, ICM is so select there are only 400 experts in the world, I am not one of them but I have good exp in it. Avaya is easy compared to Cisco. They use ICM for the Pre routes and post routs then the scripts for where the call goes then the Avaya for the end point, where you need VDNs in the ICM to tell the ICM where to put the call and after it hits that VDN it go to that Vector in Avaya and the steps before the call goes to the correct split skill and then is answered by a agent. They have Genesys to follow the call and carry the data for screen pops. If you understand all that or is it just all garbage to you? They want me on ICM and to help on Avaya. Avaya is just like a central office telephone switch, every big company has one and they have 4 they want me to work on creating agent IDs so they can login to the phone to take calls from certain split skills, so I will also we working on what we call Avaya PBX (Private Branch Exchange). Does this help on what I do? [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
Got the job so you guys were right
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