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SVTPerformance's Chain of Restaurants
Tuning À la carte
Getting Fed Up with HP Tuners
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<blockquote data-quote="HPTuners" data-source="post: 16177350" data-attributes="member: 177912"><p>Hello,</p><p></p><p>I'm sorry to hear that you are not satisfied with our customer service. We try to provide the best possible support however with our current support team assistance over the phone is not something we can offer. Tickets help keep things organized and allow us to look at files and find the problem which cannot be done instantly over the phone. They get handled in the order they are received, and there is no favoring of large shops or individuals. With the resources we have we will do everything we can to help you. </p><p></p><p>If you would like to provide the link to the forum post regarding the corrupt CSV File we can look into it further and give you some feedback.</p><p></p><p>When announcing features of our device we try to be very clear regarding what is available and what will be available in the future. As a growing company there are many tasks that get prioritized which makes it difficult to give ETA's and try to predict when something may be ready.</p><p></p><p>We realize that there is a shortage of instructions and directions from our end, and it is something that we are working on fixing. It is a long process and we hope to be able to better assist you in the future.</p></blockquote><p></p>
[QUOTE="HPTuners, post: 16177350, member: 177912"] Hello, I'm sorry to hear that you are not satisfied with our customer service. We try to provide the best possible support however with our current support team assistance over the phone is not something we can offer. Tickets help keep things organized and allow us to look at files and find the problem which cannot be done instantly over the phone. They get handled in the order they are received, and there is no favoring of large shops or individuals. With the resources we have we will do everything we can to help you. If you would like to provide the link to the forum post regarding the corrupt CSV File we can look into it further and give you some feedback. When announcing features of our device we try to be very clear regarding what is available and what will be available in the future. As a growing company there are many tasks that get prioritized which makes it difficult to give ETA's and try to predict when something may be ready. We realize that there is a shortage of instructions and directions from our end, and it is something that we are working on fixing. It is a long process and we hope to be able to better assist you in the future. [/QUOTE]
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SVTPerformance's Chain of Restaurants
Tuning À la carte
Getting Fed Up with HP Tuners
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