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SVTPerformance's Chain of Restaurants
Road Side Pub
Ford's Mask Nazi Customer Service Survey...
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<blockquote data-quote="HEMI LOL" data-source="post: 16578563" data-attributes="member: 100034"><p>you are absolutey correct, 100%. I dunno your position on this issue or your profression...but in the service industry this is easy to say and nearly impossible to do. expectations are out of control, creating a environment that is built to fail. that is the main issue with the car business in general. and as the others have mentioned, the "Customer" has become overpowered. ive never treated anyone in customer service half as bad as I have been, maybe because im sensitive to it. but people, and I don't think this would be hard to understand from what we see everyday from humans. </p><p></p><p>I speak from a position of high level service, I won't mention the brand I worked for, but I was in the top 10% in the nation for my CSI monthly, and never messed my CSI bonus. I just lost a lot of emails. darn!</p></blockquote><p></p>
[QUOTE="HEMI LOL, post: 16578563, member: 100034"] you are absolutey correct, 100%. I dunno your position on this issue or your profression...but in the service industry this is easy to say and nearly impossible to do. expectations are out of control, creating a environment that is built to fail. that is the main issue with the car business in general. and as the others have mentioned, the "Customer" has become overpowered. ive never treated anyone in customer service half as bad as I have been, maybe because im sensitive to it. but people, and I don't think this would be hard to understand from what we see everyday from humans. I speak from a position of high level service, I won't mention the brand I worked for, but I was in the top 10% in the nation for my CSI monthly, and never messed my CSI bonus. I just lost a lot of emails. darn! [/QUOTE]
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