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SVTPerformance's Chain of Restaurants
Road Side Pub
Ford's Mask Nazi Customer Service Survey...
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<blockquote data-quote="HEMI LOL" data-source="post: 16578281" data-attributes="member: 100034"><p>hmmm, dunno why an advisor would refuse to do a recall, its actually law now and all makes have missed recall performance reports that absolutely MURDER you if miss a recall or do not perform one. I feel like this is one of those wives tales that gets passed around, like not wanting cover things under warranty. thats is not the advisor or even the department, thats the manufacture. I never care, as long as it was covered in the system I get paid paid just the same for it. warranty/recall is easy money. </p><p></p><p>advisors do so much more than I think the general public understands. ive never been treated as poorly by a customer than at a dealership. the thinks people say are frankly embarrassing, for them. ive had so many people come in irate, yelling and cussing(in front of their small children, pro move there) about how their blue tooth doesn't work. you know how many times they have it tuned off on their phone? 95% of the time. then when you kindly show them, they are flat out retarded...then you get too responses. they turn nice as peach pie and kinda and sweet or they get even madder realizing they load up they nasty ass kids in the car to come down across town to have some dude flick a setting on their phone. " NO WAY NO, the car is turning off the Bluetooth on my phone! this is UNACCEPTABLE!!!!" Then you try to explain, once again nicely as you are probably getting surveyed for this, that the car turning off their bluetooth is impossible you get chewed on again and we need to talk to a manager now. </p><p></p><p>I am so glad I gave that up. I feel bad for all advisors at this point. and yes there are just terrible people that write service but in my 24 years at a car dealership I have seen so few of those, at this point I will alway side with an advisor when I hear "horror stories" at a service department. the genreal public is horrible.</p></blockquote><p></p>
[QUOTE="HEMI LOL, post: 16578281, member: 100034"] hmmm, dunno why an advisor would refuse to do a recall, its actually law now and all makes have missed recall performance reports that absolutely MURDER you if miss a recall or do not perform one. I feel like this is one of those wives tales that gets passed around, like not wanting cover things under warranty. thats is not the advisor or even the department, thats the manufacture. I never care, as long as it was covered in the system I get paid paid just the same for it. warranty/recall is easy money. advisors do so much more than I think the general public understands. ive never been treated as poorly by a customer than at a dealership. the thinks people say are frankly embarrassing, for them. ive had so many people come in irate, yelling and cussing(in front of their small children, pro move there) about how their blue tooth doesn't work. you know how many times they have it tuned off on their phone? 95% of the time. then when you kindly show them, they are flat out retarded...then you get too responses. they turn nice as peach pie and kinda and sweet or they get even madder realizing they load up they nasty ass kids in the car to come down across town to have some dude flick a setting on their phone. " NO WAY NO, the car is turning off the Bluetooth on my phone! this is UNACCEPTABLE!!!!" Then you try to explain, once again nicely as you are probably getting surveyed for this, that the car turning off their bluetooth is impossible you get chewed on again and we need to talk to a manager now. I am so glad I gave that up. I feel bad for all advisors at this point. and yes there are just terrible people that write service but in my 24 years at a car dealership I have seen so few of those, at this point I will alway side with an advisor when I hear "horror stories" at a service department. the genreal public is horrible. [/QUOTE]
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Ford's Mask Nazi Customer Service Survey...
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