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SVTPerformance's Chain of Restaurants
Road Side Pub
Ford's Mask Nazi Customer Service Survey...
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<blockquote data-quote="me32" data-source="post: 16577877" data-attributes="member: 34543"><p>But there does need to be surveys that affect the service advisors. Reason being i have seen service advisor refuse todo recall service because they decided it doesn't make enough money for a dealership. That is totally unacceptable and 100% needs to be tied to there pay.</p><p></p><p>A service advisor should be doing whatever they can for the customer. Including making sure the tech performs the job correctly. Return a customer vehicle in the same condition received.</p><p></p><p>Just because a tech brings papers saying the vehicle is ready the advisor should be checking to make sure that is infact the vehicle is ready for customer pick-up. </p><p></p><p>Ive been fortunate and have had great success with service advisors. I also try and make a great relationship with them in a positive manner. I make sure to give them great scores with positive comments. In return i expect all work i need to be done correctly. I usually do not mind on the time frame because i am provided a loaner so i can continue to go to work everyday or whatever it is i need to do.</p><p></p><p>As for an example of a complaint of a bad magazine section that has to be one shitty person to actually put that on a survey as a complaint and the manufacturer should be able to review that and make an accurate notation.</p></blockquote><p></p>
[QUOTE="me32, post: 16577877, member: 34543"] But there does need to be surveys that affect the service advisors. Reason being i have seen service advisor refuse todo recall service because they decided it doesn't make enough money for a dealership. That is totally unacceptable and 100% needs to be tied to there pay. A service advisor should be doing whatever they can for the customer. Including making sure the tech performs the job correctly. Return a customer vehicle in the same condition received. Just because a tech brings papers saying the vehicle is ready the advisor should be checking to make sure that is infact the vehicle is ready for customer pick-up. Ive been fortunate and have had great success with service advisors. I also try and make a great relationship with them in a positive manner. I make sure to give them great scores with positive comments. In return i expect all work i need to be done correctly. I usually do not mind on the time frame because i am provided a loaner so i can continue to go to work everyday or whatever it is i need to do. As for an example of a complaint of a bad magazine section that has to be one shitty person to actually put that on a survey as a complaint and the manufacturer should be able to review that and make an accurate notation. [/QUOTE]
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