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SVTPerformance's Chain of Restaurants
Road Side Pub
Ford's Mask Nazi Customer Service Survey...
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<blockquote data-quote="SHOdown220" data-source="post: 16577710" data-attributes="member: 39652"><p>It's gonna vary by dealership but a bad survey is a bad survey, they don't cut any slack on when it comes out of your check. It's a percentage thing, so at the end of the month we have to be over 92 for our average score. So 1 survey scored low enough can drop us below that threshold and then x% would come out of our end of month pay. So it's not necessarily 1 bad survey that will do ya in but it sure as hell can. I've had this cost me as much as $1200 at the end of the month. </p><p></p><p>Thankfully our new pay plan no longer cuts our pay out for bad surveys but if you are consistently getting them they will cut you loose after a few months of being below the 92 threshold. </p><p></p><p>Like I said previously, surveys suck and the customer literally has your paycheck in their hands.</p></blockquote><p></p>
[QUOTE="SHOdown220, post: 16577710, member: 39652"] It's gonna vary by dealership but a bad survey is a bad survey, they don't cut any slack on when it comes out of your check. It's a percentage thing, so at the end of the month we have to be over 92 for our average score. So 1 survey scored low enough can drop us below that threshold and then x% would come out of our end of month pay. So it's not necessarily 1 bad survey that will do ya in but it sure as hell can. I've had this cost me as much as $1200 at the end of the month. Thankfully our new pay plan no longer cuts our pay out for bad surveys but if you are consistently getting them they will cut you loose after a few months of being below the 92 threshold. Like I said previously, surveys suck and the customer literally has your paycheck in their hands. [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
Ford's Mask Nazi Customer Service Survey...
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