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SVTPerformance's Chain of Restaurants
Road Side Pub
Ford's Mask Nazi Customer Service Survey...
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<blockquote data-quote="HEMI LOL" data-source="post: 16577408" data-attributes="member: 100034"><p>I was a service advisor for 6 years, recently walked away...because of this crap. allow me to explain, while already being one of the most thankless jobs out there(although its too easy to make 100K doing it) all pay plans are built off commission tabulated on a bunch of different metrics. one of the being CSI or surveys. my old pay plan was about 1k riding on CSI, having to be over a certain %. We often had issues with the customer slamming us on a survey because another customer, someone in the showroom didnt have their mask on. they mark the question NO, and advisors get honest to go screwed. </p><p></p><p>say what you want about car dealerships and being "stearlerships" and all the frankly BS, there are no other professions that allow a customer to literally subtract money from the employee's wallet. sure, there are a bunch of terrible advisors that certainly deserve it. but PSA, if you have a good advisor that treats you right, give them all 10s.</p></blockquote><p></p>
[QUOTE="HEMI LOL, post: 16577408, member: 100034"] I was a service advisor for 6 years, recently walked away...because of this crap. allow me to explain, while already being one of the most thankless jobs out there(although its too easy to make 100K doing it) all pay plans are built off commission tabulated on a bunch of different metrics. one of the being CSI or surveys. my old pay plan was about 1k riding on CSI, having to be over a certain %. We often had issues with the customer slamming us on a survey because another customer, someone in the showroom didnt have their mask on. they mark the question NO, and advisors get honest to go screwed. say what you want about car dealerships and being "stearlerships" and all the frankly BS, there are no other professions that allow a customer to literally subtract money from the employee's wallet. sure, there are a bunch of terrible advisors that certainly deserve it. but PSA, if you have a good advisor that treats you right, give them all 10s. [/QUOTE]
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Ford's Mask Nazi Customer Service Survey...
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