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SVTPerformance's Chain of Restaurants
Road Side Pub
Ford Service Center *Rant
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<blockquote data-quote="1Kona_Venom" data-source="post: 16834437" data-attributes="member: 101429"><p>The pot has been boiling on this dealership shit since Friday. Looking for ideas moving forward.</p><p></p><p>Last time I used a dealership SERVICE DEPT for anything, was 2008.</p><p></p><p>Why operate and abide by the factory warranty when I am able to do my own work? Other than being <em>GOLD CERTIFIED</em> if I decide to trade it in someday, is the warranty and the scheduled maintenance and headache worth it?</p><p></p><p>I'm glad I didn't buy no damn extended warranty. **** dealerships!</p><p></p><p>The vehicle: F250 6.7 diesel 10,000 miles</p><p></p><p>The dealership, (where the owner has entirely to much money)</p><p>OC Welch Ford, Hardeeville, SC 29927</p><p></p><p></p><p>Cliffnotes:</p><p></p><p>2 weeks out schedule my 10,000 mile service. With a run down of services to be performed</p><p>Female rep says we have appointments for 830, 930, 10:00</p><p>This sounds like the quick lane, can you get all the required stuff completed in an hour? Answer: YES</p><p></p><p>Arrive 20 minutes early. I get "What brings you in today, what do you need done?" Just a record of my appointment no notes after a 30 minute discussion with a warm body, empty head representative 2 weeks ago.</p><p></p><p>Rep, "Ok no problem 10,000 mile check up? Are you going to wait, it'll be about 2 to 2 1/2 hours?"</p><p></p><p>I was pretty much stuck. Service manager was putting out fires everywhere In the midst of my dilemma another customer smashed the lobby door. Had to pull the <strong>Karen </strong>card, he assured me, I'll get you out in an hour.</p><p></p><p>He didn't. two hours later......late for work and they only changed the oil out of all the areas to be done at 10,000 miles.</p><p></p><p>I'm big on 'in writing" and procedures being followed. An oil change is not the only requirement for the 10k mile service.</p><p></p><p>And being an Amsoil guy, best I got was a sort of synthetic motorcraft blend anyways.</p><p></p><p>All this just for a warranty?</p></blockquote><p></p>
[QUOTE="1Kona_Venom, post: 16834437, member: 101429"] The pot has been boiling on this dealership shit since Friday. Looking for ideas moving forward. Last time I used a dealership SERVICE DEPT for anything, was 2008. Why operate and abide by the factory warranty when I am able to do my own work? Other than being [I]GOLD CERTIFIED[/I] if I decide to trade it in someday, is the warranty and the scheduled maintenance and headache worth it? I'm glad I didn't buy no damn extended warranty. **** dealerships! The vehicle: F250 6.7 diesel 10,000 miles The dealership, (where the owner has entirely to much money) OC Welch Ford, Hardeeville, SC 29927 Cliffnotes: 2 weeks out schedule my 10,000 mile service. With a run down of services to be performed Female rep says we have appointments for 830, 930, 10:00 This sounds like the quick lane, can you get all the required stuff completed in an hour? Answer: YES Arrive 20 minutes early. I get "What brings you in today, what do you need done?" Just a record of my appointment no notes after a 30 minute discussion with a warm body, empty head representative 2 weeks ago. Rep, "Ok no problem 10,000 mile check up? Are you going to wait, it'll be about 2 to 2 1/2 hours?" I was pretty much stuck. Service manager was putting out fires everywhere In the midst of my dilemma another customer smashed the lobby door. Had to pull the [B]Karen [/B]card, he assured me, I'll get you out in an hour. He didn't. two hours later......late for work and they only changed the oil out of all the areas to be done at 10,000 miles. I'm big on 'in writing" and procedures being followed. An oil change is not the only requirement for the 10k mile service. And being an Amsoil guy, best I got was a sort of synthetic motorcraft blend anyways. All this just for a warranty? [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
Ford Service Center *Rant
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