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Ford DSP6 FWD DCT Transmission - The Saga Continues

Discussion in 'Road Side Pub' started by SID297, Aug 14, 2019.

  1. SID297

    SID297 OWNER/ADMIN Staff Member Administrator

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    This has been an ongoing issue for automatic equipped Ford Focus and Fiesta cars for some time. I know of at least one Fiesta owner that had Ford buy her car back. This has been in the news a bit more recently. If anyone wants more info I'll dig up a few news stories on it. This is the latest statement from Ford:



    “Based on internal and external data, Focus and Fiesta vehicles with automatic transmissions built since the second half of 2015 – and earlier models that have received component and software updates – perform well and have competitive levels of satisfaction.

    “Ford understands and regrets that many customers have been inconvenienced and frustrated by the performance of the DPS6 transmission. Earning and keeping the trust of customers is vital to everything we do. That is why Ford and its dealers have gone to great lengths to improve the performance of the transmission.

    “Today, as part of these continuing efforts, Ford is taking the initiative to announce two additional customer-satisfaction actions. First, we are extending the warranty on clutch and related hardware in certain 2014-2016 model-year vehicles, and will reimburse customers for repairs that now would have been covered. Second, we are providing the small remaining population of owners who have not already done so an additional chance to get an important software update.

    “While these vehicles always were and remain safe to drive, we regret the inconvenience our customers have experienced.”

    Dave Filipe,
    Vice President, Powertrain Engineering, Ford



    KEY DPS6 ACTIONS

    • Extend clutch warranties for even more customers from five years/60,000 miles to seven years/100,000.
      • This covers 2014 through 2016 model-year Focus (built from July 4, 2013, to Nov. 5, 2015) and 2014-1015 model-year Fiesta vehicles (built from July 4, 2013, to Oct. 15, 2014).
      • Ford will reimburse customers in this new group receiving extended warranties who have paid for clutch repairs out of pocket.
      • The action means warranty coverage for these vehicles is the same that has been in place since July 2014 for earlier Focus and Fiesta models.
      • Ford took this initiative based on the latest in ongoing analysis of customer-satisfaction and quality data.
    • Ford will also reach out again to a small percentage of remaining affected customers (~165,000 owners, 16 percent of the original, in the U.S.) and provide them another opportunity to get an important free software update. Eighty-four percent of affected owners have already received the update.
      • The update provides an enhanced warning if a transmission control module begins to fail. Where necessary, Ford will replace modules for this group of customers free of charge for up to six months even if the 10-year/150,000-mile warranty has expired.
    • With the actions announced today, all Focus and Fiesta vehicles on the road will have:
      • The latest component and software updates for the DPS6 transmission, which perform well and have competitive levels of customer satisfaction

        OR
      • Been provided with an unsurpassed, extended transmission warranties – seven years/100,000 miles for clutches and related hardware, and 10 years/150,000 miles for the transmission control module.
    • Affected customers will get a personalized letter from Ford. Focus and Fiesta customers with questions can contact a special customer-assistance hotline (833-805-3673) or their local Ford dealer, or visit Owner.Ford.com and use their Vehicle Identification Number (VIN) for information on available updates for their vehicles.
     
  2. Rambro

    Rambro Well-Known Member Established Member

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    They bought my wifes focus back a couple years ago. I lost count of how many times we had that car at the dealership.
     
  3. 13COBRA

    13COBRA Resident Ford Dealer Premium Member Established Member

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    A few years ago they also offered an additional $3,000 rebate towards the purchase of a new vehicle if you owned a 2012-15 Fiesta/Focus with the automatic transmission.
     
    me32 likes this.
  4. Tifosi2003GT

    Tifosi2003GT Well-Known Member Established Member

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    I love that transmission...lol
     
  5. kevinatfms

    kevinatfms Ex-Ford/Kia/Hyundai Tech Premium Member Established Member

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    I know of at least 6 people who had a buy back on a Focus due to the transmission. My brother in law is one currently with a Fiesta SE with a myriad of issues and still no total fix. The car is an amazing car but the ****ing transmission is directly from satans engineering dept.

    The real fix would to replace the transmission with a regular old 6 speed slushbox. Car would still get 35+mpg and resolve all the bullshit associated with this stupid transmission design.
     
  6. SID297

    SID297 OWNER/ADMIN Staff Member Administrator

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    Their must be some ridiculous financial entanglement that has kept them from dumping the DCT.
     
  7. lexustech48

    lexustech48 RIP FoMoCo 1903-2014 Premium Member Established Member

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    With as much money as they have literally dumped into this, a re-engineer and install of a basic A6 would have probably been just as cost effective in the long run.
     
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  8. kevinatfms

    kevinatfms Ex-Ford/Kia/Hyundai Tech Premium Member Established Member

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    Im trying to figure out what other cars use the 1.6L and a regular non-DCT transmission? Transit Connect?

    They have to have something already done that could easily just be swapped in and programmed for weight and final drive.
     
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  9. thomas91169

    thomas91169 # of bans = 5203 Established Member

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    Said the same. Why they didn't just use the tried and true 6f35 is beyond me.
     
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  10. HISSMAN

    HISSMAN The Great Bearded One Staff Member Super Moderator

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    DEahC53VYAArOAu.jpg
     
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  11. svtfocus2cobra

    svtfocus2cobra Opprimere, Velocitas, Violentia Operandi Established Member

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    My parents are still entangled in the buyback process. They have only had Fords for as long as I can remember but my dad said he will never buy a Ford again.

    Good job Ford!
     
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  12. me32

    me32 BEASTLY SHELBY GT500 TVS Established Member

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    Hopefully he will get a fusion its a much better car all around. Tell him not give up.
     
  13. svtfocus2cobra

    svtfocus2cobra Opprimere, Velocitas, Violentia Operandi Established Member

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    They are getting an SUV next and will likely be getting a Cadillac once this is all done.
     

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