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SVTPerformance's Chain of Restaurants
Road Side Pub
FedEx Hell!
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<blockquote data-quote="CobraBob" data-source="post: 16693446" data-attributes="member: 6727"><p>I had a similar issue with FedEx a couple of months ago. The tracking showed it was going everywhere but to my local delivery hub. Any fool could see that something was wrong. It took almost two weeks for it to be delivered. Yes, they use outsourced customer service reps based in India and the Philippines, just to name two. Which means the service sucks! Talking to a "supervisor" is a joke because you'll usually get an outsourced supervisor from India as well. You can, however, specifically request a U.S. rep and that does help.....for now. I remember having a 20 minute talk with a FedEx supervisor/manager who promised me she would call me back the next day as a follow up. I flat out told here that I hope that actually happens because me experience is that 90% of the time there is never a call back. As I expected, no call back. Thankfully 3 days later the package arrived.</p><p></p><p>I had another FedEx issue with a package that I sent. Same horrible customer service. I then made a decision to never use them again. Now I only use UPS or USPS.</p></blockquote><p></p>
[QUOTE="CobraBob, post: 16693446, member: 6727"] I had a similar issue with FedEx a couple of months ago. The tracking showed it was going everywhere but to my local delivery hub. Any fool could see that something was wrong. It took almost two weeks for it to be delivered. Yes, they use outsourced customer service reps based in India and the Philippines, just to name two. Which means the service sucks! Talking to a "supervisor" is a joke because you'll usually get an outsourced supervisor from India as well. You can, however, specifically request a U.S. rep and that does help.....for now. I remember having a 20 minute talk with a FedEx supervisor/manager who promised me she would call me back the next day as a follow up. I flat out told here that I hope that actually happens because me experience is that 90% of the time there is never a call back. As I expected, no call back. Thankfully 3 days later the package arrived. I had another FedEx issue with a package that I sent. Same horrible customer service. I then made a decision to never use them again. Now I only use UPS or USPS. [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
FedEx Hell!
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