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SVTPerformance's Chain of Restaurants
Road Side Pub
Dealerships Getting Worse?
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<blockquote data-quote="04YellowGT" data-source="post: 16840049" data-attributes="member: 35332"><p>Thats super sad to hear but not surprising now a days. I really feel like 90+% of businesses and workers just don't care about the customer anymore and I'm not just talking automotive. I work with customer's semi-regularly and our team goes out of our way to help our customers out. </p><p></p><p>Genesis really needs to step up their game. I know they are starting to open up independent dealerships which should help. They need to audit their current dealers and fine them allocations for poor customer service and or take their franchise away if things are too bad. As a new luxury brand they have a lot of work to do. I love their cars and this is literally the first non-domestic car I've ever even thought about buying. </p><p></p><p></p><p></p><p>Same is true where I'm from. Its funny how you can walk into any dealer and they all have went through the same training and use the same packages and sales tactics. Whats even more shocking is some of the guys are shocked when you call them on the BS they try to sell. Like do most people really fall for this crap?</p><p></p><p></p><p></p><p>You are 100% correct in that the Genesis sales teams are mostly the same people who are used to dealing with selling cheap cars to people with low expectations. The two experiences I've had with a Genesis dealerships have been less than ideal. My buddy who has owned 3 new G90s has had the same experience and I have read countless complaints about that issue. More people see to complain about the dealership experience more than the cars themselves. </p><p></p><p></p><p>Agree with this as well. I looked at a used GV80 at a BMW dealership and they wouldn't give me the time of day. When I tried to talk to them about the price the guy just kind of rolled his eyes and said they were priced competitively based on comparable GV80s in the surrounding area and weren't willing to budge on price. Keep in mind the next closest GV80 was over 100miles away, was $8k cheaper with 20k less miles and more options. The BMW dealer also put the cheapest set of tires on it they could find and completely ruined the smooth and quite ride the GV80 is known for.</p></blockquote><p></p>
[QUOTE="04YellowGT, post: 16840049, member: 35332"] Thats super sad to hear but not surprising now a days. I really feel like 90+% of businesses and workers just don't care about the customer anymore and I'm not just talking automotive. I work with customer's semi-regularly and our team goes out of our way to help our customers out. Genesis really needs to step up their game. I know they are starting to open up independent dealerships which should help. They need to audit their current dealers and fine them allocations for poor customer service and or take their franchise away if things are too bad. As a new luxury brand they have a lot of work to do. I love their cars and this is literally the first non-domestic car I've ever even thought about buying. Same is true where I'm from. Its funny how you can walk into any dealer and they all have went through the same training and use the same packages and sales tactics. Whats even more shocking is some of the guys are shocked when you call them on the BS they try to sell. Like do most people really fall for this crap? You are 100% correct in that the Genesis sales teams are mostly the same people who are used to dealing with selling cheap cars to people with low expectations. The two experiences I've had with a Genesis dealerships have been less than ideal. My buddy who has owned 3 new G90s has had the same experience and I have read countless complaints about that issue. More people see to complain about the dealership experience more than the cars themselves. Agree with this as well. I looked at a used GV80 at a BMW dealership and they wouldn't give me the time of day. When I tried to talk to them about the price the guy just kind of rolled his eyes and said they were priced competitively based on comparable GV80s in the surrounding area and weren't willing to budge on price. Keep in mind the next closest GV80 was over 100miles away, was $8k cheaper with 20k less miles and more options. The BMW dealer also put the cheapest set of tires on it they could find and completely ruined the smooth and quite ride the GV80 is known for. [/QUOTE]
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SVTPerformance's Chain of Restaurants
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Dealerships Getting Worse?
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