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SVTPerformance's Chain of Restaurants
Road Side Pub
Dealership Best Practices (customer service)
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<blockquote data-quote="My Cobra" data-source="post: 7141242" data-attributes="member: 24237"><p><strong>Things i like:</strong></p><p></p><p>Every time we take the BMW or the Saturn in for work they wash it and put mints in the car. Its not a lot but nice when they vacume it out and clean it.</p><p></p><p>Call when the car is ready or call with updates during the day. Makes me feel like the car is being worked on and not sitting there while i am waiting down the road at the mall.</p><p></p><p>When everybody in the dealership is nice to you no matter what they wear or look like. A young kid could have a rich dad that is going to buy a car for him\her. Have salesmen walk outside to talk to everybody even if wearing clothes that look like they can not afford much. </p><p></p><p>Cover items under war. that might be on the edge of saying it could be covered. We took the Saturn to the dealer to get a recall done. They replaced what they needed to and the bezel beside the cd player because the paint was chipping off. It was from the womans hand lotions but they still got it fixed and we did not ask them to. I don't like saturn cars but this makes me feel good.</p><p></p><p></p><p><strong>Things i don't like:</strong></p><p></p><p>People in service that try to push diffrant parts that you don't need. wipers, fuel filters, Air filter, Change all fluids, rotate tires These things don't need to be done every 3k miles. If you tell me this every time then when i really do need it i think you are crying wolf.</p><p></p><p>Tell me the price of the car. It is what it is. I don't like to walk in and find some off the wall price. You come down 2k and say thats it. I walk out and pull out of the drive you call and beg to take it for 5k less. I just keep driving. Most people know what the cars are going for so why lose a customer because you want to make 500 more? </p><p></p><p>Bash my car when i bring it in to trade it. Tell me you like it and hopefully you can give it to somebody that takes as good care of it as i do. I know this is pointing out the flaws to get somebody to understand the low ball offer. It makes me mad. Tell it like it is. Your car is nice but we can only offer you XXXX. </p><p></p><p>Don't tell me that mods on my car make the value go down. They might but when i go to buy one you tell me it has a 5k sound system in it and thats why it is 2k higher than the one down the road.</p><p></p><p>Don't take things from the car. When a guy trades it in with a nice cd player or mods. Leave it on the car. Don't let the guys at the dealer have them. Ask the guy if he wants them. I have been to a dealer where i got two of my cobras and they always take the floor mats. Always had to leave and go buy some. Small but makes you wonder what else is missing.</p></blockquote><p></p>
[QUOTE="My Cobra, post: 7141242, member: 24237"] [B]Things i like:[/B] Every time we take the BMW or the Saturn in for work they wash it and put mints in the car. Its not a lot but nice when they vacume it out and clean it. Call when the car is ready or call with updates during the day. Makes me feel like the car is being worked on and not sitting there while i am waiting down the road at the mall. When everybody in the dealership is nice to you no matter what they wear or look like. A young kid could have a rich dad that is going to buy a car for him\her. Have salesmen walk outside to talk to everybody even if wearing clothes that look like they can not afford much. Cover items under war. that might be on the edge of saying it could be covered. We took the Saturn to the dealer to get a recall done. They replaced what they needed to and the bezel beside the cd player because the paint was chipping off. It was from the womans hand lotions but they still got it fixed and we did not ask them to. I don't like saturn cars but this makes me feel good. [B]Things i don't like:[/B] People in service that try to push diffrant parts that you don't need. wipers, fuel filters, Air filter, Change all fluids, rotate tires These things don't need to be done every 3k miles. If you tell me this every time then when i really do need it i think you are crying wolf. Tell me the price of the car. It is what it is. I don't like to walk in and find some off the wall price. You come down 2k and say thats it. I walk out and pull out of the drive you call and beg to take it for 5k less. I just keep driving. Most people know what the cars are going for so why lose a customer because you want to make 500 more? Bash my car when i bring it in to trade it. Tell me you like it and hopefully you can give it to somebody that takes as good care of it as i do. I know this is pointing out the flaws to get somebody to understand the low ball offer. It makes me mad. Tell it like it is. Your car is nice but we can only offer you XXXX. Don't tell me that mods on my car make the value go down. They might but when i go to buy one you tell me it has a 5k sound system in it and thats why it is 2k higher than the one down the road. Don't take things from the car. When a guy trades it in with a nice cd player or mods. Leave it on the car. Don't let the guys at the dealer have them. Ask the guy if he wants them. I have been to a dealer where i got two of my cobras and they always take the floor mats. Always had to leave and go buy some. Small but makes you wonder what else is missing. [/QUOTE]
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Dealership Best Practices (customer service)
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