This might be a bit long...
I have to post this about Billetflow. I am not sure how many of you know about this company, but most should if you have a pullied eaton as they were the most popular used.
I ordered a pulley and hub back in January from them for a customer. Our schedules never matched up and eventually someone hit him and the car was totaled. Eventually he found another and finally dropped it off this week for me to install a bunch of parts. I never opened the billetflow box because I have only had 1 issue(bolt missing) with them in the past so I figured everything was good. Opened it last night and it was only the ring and bolts. No hub and the invoice even said w/hub. This is the guys only mode of transportation and it was Thursday night. So I'm pissed, tried local FB page and nothing, tried a hub from a steg blower I had and that didn't match up.
Called Billetflow this morning and explained the situation and gave her the date ordered. She looked it up and was like, you were only charged for a ring but it does say hub on invoice. We screwed up. I asked for overnight Saturday delivery so I could get the guys car back to him. She calls me back after checking shipping and all. Said it would be $80 for the hub and Saturday delivery. I said I have no problem paying for the hub but asked if we could split the shipping since I didn't open it immediately and they didn't send what I ordered.
Her reply, don't pay us anything. It was our mistake and I will make sure you have it tomorrow. I insisted on paying something numerous times and she would have none of it. I was blown away. I know their service has always been great, but at least let me pay for the hub that I never paid for in the beginning.
This is the type of service I try to model for my business. BF has been top notch to the community for years. I'd highly recommend if you need something they offer to give them a call. Eaton pulley's, KB pulley's, pulley removal/install tools and the original IRS brace.
I don't know if Doug still checks the forum, but if so, thank you very much. I'm glad I can still provide top quality parts from BF for my customers. I know what they offer many don't need since the platform is older now, but it is worth checking with them.
I have to post this about Billetflow. I am not sure how many of you know about this company, but most should if you have a pullied eaton as they were the most popular used.
I ordered a pulley and hub back in January from them for a customer. Our schedules never matched up and eventually someone hit him and the car was totaled. Eventually he found another and finally dropped it off this week for me to install a bunch of parts. I never opened the billetflow box because I have only had 1 issue(bolt missing) with them in the past so I figured everything was good. Opened it last night and it was only the ring and bolts. No hub and the invoice even said w/hub. This is the guys only mode of transportation and it was Thursday night. So I'm pissed, tried local FB page and nothing, tried a hub from a steg blower I had and that didn't match up.
Called Billetflow this morning and explained the situation and gave her the date ordered. She looked it up and was like, you were only charged for a ring but it does say hub on invoice. We screwed up. I asked for overnight Saturday delivery so I could get the guys car back to him. She calls me back after checking shipping and all. Said it would be $80 for the hub and Saturday delivery. I said I have no problem paying for the hub but asked if we could split the shipping since I didn't open it immediately and they didn't send what I ordered.
Her reply, don't pay us anything. It was our mistake and I will make sure you have it tomorrow. I insisted on paying something numerous times and she would have none of it. I was blown away. I know their service has always been great, but at least let me pay for the hub that I never paid for in the beginning.
This is the type of service I try to model for my business. BF has been top notch to the community for years. I'd highly recommend if you need something they offer to give them a call. Eaton pulley's, KB pulley's, pulley removal/install tools and the original IRS brace.
I don't know if Doug still checks the forum, but if so, thank you very much. I'm glad I can still provide top quality parts from BF for my customers. I know what they offer many don't need since the platform is older now, but it is worth checking with them.
