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SVTPerformance's Chain of Restaurants
Road Side Pub
BendPak & Garage Equipment Supply
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<blockquote data-quote="Madlock" data-source="post: 15140646" data-attributes="member: 111289"><p>Sorry to hear about your troubles. I too have had a difficult experience - albeit with another BendPak distributor which curiously also claims to be BendPak's largest...</p><p></p><p>I bought three HD-9 series lifts last year and all of the accessories that go with them like the air/power station and have run into the Chinese wall the manufacturer sets up to insulate themselves from direct accountability by trying to direct as much flak at the vendor.</p><p></p><p>Although one of the issues was transit damage - which I also later discovered involved an audible called on Bendpak's end which they hadn't disclosed at the time, the lifts actually work very well. I especially like how they can be rolled around very easily.</p><p></p><p>Unfortunately, resolving more substantive issues can be a huge practical and logistical nightmare because of the cost and inconvenience assembly, let alone disassembly, replacement and reassembly can require, something I suspect the relevant parties know full-well and haven't hesitated to use to their advantage - and at my expense. Furthermore, because BendPak doesn't keep a stock of all models at all times - or even components, I've been given three month lead times on top of exorbitant costs to resolve what never should've happened to begin with.</p><p></p><p>I'm sorry for your frustrations. It's lousy when, rather than doing as much as they can, a vendor tries to get away with doing as little as possible. I'm a year-plus into trying to square away the situation and had hoped to do much further business with them in the meantime. I have no idea if any other vendor or manufacturer will be better, worse or the same, but I'm hopeful my luck of the draw will be better with a different deck.</p></blockquote><p></p>
[QUOTE="Madlock, post: 15140646, member: 111289"] Sorry to hear about your troubles. I too have had a difficult experience - albeit with another BendPak distributor which curiously also claims to be BendPak's largest... I bought three HD-9 series lifts last year and all of the accessories that go with them like the air/power station and have run into the Chinese wall the manufacturer sets up to insulate themselves from direct accountability by trying to direct as much flak at the vendor. Although one of the issues was transit damage - which I also later discovered involved an audible called on Bendpak's end which they hadn't disclosed at the time, the lifts actually work very well. I especially like how they can be rolled around very easily. Unfortunately, resolving more substantive issues can be a huge practical and logistical nightmare because of the cost and inconvenience assembly, let alone disassembly, replacement and reassembly can require, something I suspect the relevant parties know full-well and haven't hesitated to use to their advantage - and at my expense. Furthermore, because BendPak doesn't keep a stock of all models at all times - or even components, I've been given three month lead times on top of exorbitant costs to resolve what never should've happened to begin with. I'm sorry for your frustrations. It's lousy when, rather than doing as much as they can, a vendor tries to get away with doing as little as possible. I'm a year-plus into trying to square away the situation and had hoped to do much further business with them in the meantime. I have no idea if any other vendor or manufacturer will be better, worse or the same, but I'm hopeful my luck of the draw will be better with a different deck. [/QUOTE]
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