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AVOID ManTrans in Florida

Discussion in 'Road Side Pub' started by Feffman, Oct 20, 2019.

  1. Feffman

    Feffman Member Established Member

    Messages:
    184
    Joined:
    Jan 10, 2006
    Location:
    St. Louis, Mo.
    Good Day All:



    As is often quoted, “Enter at your own risk”. Do NOT send your transmission to ManTrans (www.ManTrans.net or www.ManTrans.com) in Tallahassee, Florida.



    After speaking with Cindy Allen of ManTrans, I sent them a 65K mile ZF 5-speed transmission for a rebuild just to make sure it was new before installing. My American Express card was billed immediately. The transmission was delivered to their facility May 28, 2019 for what was supposed to be a 2-3 week rebuild. As you can guess, it’s now mid-October 2019 and no transmission.



    The ongoing saga:

    · We need one bearing to finish the rebuild (July 2, 2019)

    · The transmission is completed and needs to be run on the dyno (August 8, 2019)

    · I’m not sure what’s going on with it. I’ll call you back (July – October 2019)

    · Transmission is finished and ready to go on the dyno today (September 9, 2019)

    · Owner Darrell Moore ([email protected]) tells me they need a bearing and a synchro (September 23, 2019)

    · Owner hung up on me after I asked them to ship the transmission back to me. Long, excuse filled e-mail from owner in response to my e-mail. Taking synchro from core they have in house (September 26, 2019)

    · October 1, 2019 e-mail inquiry to the owner with response: “Builder out today, I’m getting with him now to confirm”. Of course, no response three days later.

    · October 7, 2019 owner says transmission shipping 10/8 or 10/9/19 after dyno run. They will send me the video of the dyno.

    · October 9, 2019 “Builder out with death in family. If it doesn’t ship today. I guarantee it will tomorrow”

    · October 15, 2019 phoned and left a message as well as e-mail. No bill of lading so obviously transmission isn’t done and hasn’t shipped.



    I’ve contacted American Express to dispute the charge, but since it’s past 60 days, they’ve no guarantee. I’m writing off the ZF transmission costs as part of my ongoing adult education.



    Call this my mistake for at least not checking the Better Business Bureau. I don’t usually put much stock in the BBB, but I’ve never seen a “F” rating.


    https://www.bbb.org/us/fl/tallahassee/profile/transmission/man-trans-llc-0403-160444139



    Many of us have had similar issues with other vendors. This is my experience with ManTrans. You may want to avoid them.



    God knows in what condition the ZF will be returned, if it comes back at all.



    Feff
     
  2. oldstv

    oldstv Well-Known Member Premium Member Established Member

    Messages:
    1,566
    Joined:
    May 28, 2008
    Location:
    thomasville ga
    Sorry to hear that one. You are better off getting it back in a box. You probably would not want to install it in a car for fear of what it might do under a load.
    Thanks for the heads up though because they are only 30 minutes from me and I might have considered them should I ever need a rebuild.
     
    jmsa540 likes this.
  3. 850SNCobra

    850SNCobra Active Member Established Member

    Messages:
    207
    Joined:
    Nov 30, 2017
    Location:
    La La Land
    Never even heard of this shop before and I live in the same city and now I see why I haven't heard of em until now....

    Like oldstv stated, thanks for the heads up. Curious as to how you stumbled across them being that you're quite a bit away.
     
  4. Feffman

    Feffman Member Established Member

    Messages:
    184
    Joined:
    Jan 10, 2006
    Location:
    St. Louis, Mo.
    October 21 owner claims transmission is done. October 31, owner says transmission is done and will be shipped out Monday, November 4th. November 6th no Bill of Lading or shipping proof of any type.

    Feff
     
  5. BOOGIE MAN

    BOOGIE MAN Logic and Reason Established Member

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    Cloud School
  6. me32

    me32 BEASTLY SHELBY GT500 TVS Moderator

    Messages:
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    Location:
    CA,NorCal
    Thanks for the heads up
     

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