Hi Guys,
New to the forum & new GT500 owner. Here's my story, have had a 65 fastback GT 4 speed car for close to 25 years, bought a new 08 GT 5 speed car 6 years ago & put 98k miles on it. Always wanted a Shelby so started looking at the 1st of this year. Favored the 08-09's, so that was my target years. Live in the Upstate of SC, found an 09 GT500 in Metro Atlanta(2-1/2 hours away) at a Ford dealership(nameless for now). Cleaned up the 08 and drove it to Atlanta on Saturday Feb. 22nd. Shelby had 36,004 miles on the odo and was literally flawless on the paint, body, & interior. All stock with the exception of Magnaflow axlebacks & what I later found out were 3" Magnaflow mid-pipes. It did have stick on rear glass abs louvers, quarter glass louvers, and even stick on hood pins!(all removed post haste) Test drive was great, we worked out a deal & I traded the 08 & brought home my 1st Shelby.
I commute about 25 miles one way each day(90% Interstate, I-85) and this past Wednesday(4-1/2 weeks of ownership) on the way home was in 6th gear doing about 70 MPH, gave it some throttle and it slipped. Got to my exit, shifted from 1st to 2nd & it really slipped. Got it in my garage and the smell of burnt clutch was overwhelming.
I will mention at this point that the Shelby was a Ford Certified Used Car & that I purchased an extended 2 year, 36k mile bumper to bumper Ford warranty(not a 3rd party warranty company) when I bought the car.
Called my local Ford dealer Thursday(3/27) and they said bring it in. I did at 9AM & they said they would advise me when they knew something. I did discuss the TSB with the service agent when I dropped it off but he kind of blew it off saying that it would not cause slippage of the clutch. Did not hear back all day so I called at 4PM & they said the tranny had to be pulled & they would call me in the morning, & they would work with me to get the issue resolved.
Went to the dealership Friday morning at 10AM, they let me go into the garage. My Shelby was up on the rack and let me tell you it made me sick to see my dream cars tranny on the shop floor! Tech was super nice, was a 93 Cobra owner and very informative. He showed me the clutch and it was burnt to a crisp and the flywheel was one big hotspot. Here is where it starts to get strange. He said the clutch was not an 09 clutch, it was a 2011 style. At this point for everyone's protection I am just going to state that the clutch had been changed in Sep. 2013(6 months ago) at a Ford dealer in GA(not the one I purchased from) when the car had 35,500k miles!(remember it had 36,004 when I bought it 5 weeks ago today) He said they would do everything they could to get it repaired under warranty and would let me know when Ford gave them a decision.
The service rep called about 1PM and said that Ford had responded back that the clutch was not covered and that the repair would cost me $3800 out of pocket and that was putting back the original 09 problematic clutch! I argued that the car was Ford Certified & had the extended warranty. He responded that they said it was normal wear! I also reminded him that I had put 98k on my 08 GT and the clutch in it was as good as the day I bought it. Didn't matter, he suggested I call Ford Customer Service or the dealer I brought it from.
I called the dealer in GA I bought the car from next & left a message for the manager to call. At about 4PM the used car manager called back, he was helpful & sympathetic. I told him about the burnt clutch with now only 1500 miles on it. He said they would get resolved & he was calling the dealer that installed the clutch and would get back to me. Of course it being Friday afternoon I have not heard back from him yet.
So now my Shelby is figuratively and literally up in the air. Should I call Ford Customer Service? Wait on the dealer in GA? Push for another 2012 Ford clutch? Get an aftermarket clutch & see if my local dealer will install and try to get Ford or the purchasing dealer to cover the labor? Not sure which way to turn. I have read several posts on the clutch issues on our cars but have not run into my particular situation. Hoping someone who has been there can give me some direction. Sorry for the long 1st post! Also if anyone can run an Oasis report the VIN # is 1ZVHT88S895119314. It might help if I go the FCSS route.
Thanks,
Joel S.
New to the forum & new GT500 owner. Here's my story, have had a 65 fastback GT 4 speed car for close to 25 years, bought a new 08 GT 5 speed car 6 years ago & put 98k miles on it. Always wanted a Shelby so started looking at the 1st of this year. Favored the 08-09's, so that was my target years. Live in the Upstate of SC, found an 09 GT500 in Metro Atlanta(2-1/2 hours away) at a Ford dealership(nameless for now). Cleaned up the 08 and drove it to Atlanta on Saturday Feb. 22nd. Shelby had 36,004 miles on the odo and was literally flawless on the paint, body, & interior. All stock with the exception of Magnaflow axlebacks & what I later found out were 3" Magnaflow mid-pipes. It did have stick on rear glass abs louvers, quarter glass louvers, and even stick on hood pins!(all removed post haste) Test drive was great, we worked out a deal & I traded the 08 & brought home my 1st Shelby.
I commute about 25 miles one way each day(90% Interstate, I-85) and this past Wednesday(4-1/2 weeks of ownership) on the way home was in 6th gear doing about 70 MPH, gave it some throttle and it slipped. Got to my exit, shifted from 1st to 2nd & it really slipped. Got it in my garage and the smell of burnt clutch was overwhelming.
I will mention at this point that the Shelby was a Ford Certified Used Car & that I purchased an extended 2 year, 36k mile bumper to bumper Ford warranty(not a 3rd party warranty company) when I bought the car.
Called my local Ford dealer Thursday(3/27) and they said bring it in. I did at 9AM & they said they would advise me when they knew something. I did discuss the TSB with the service agent when I dropped it off but he kind of blew it off saying that it would not cause slippage of the clutch. Did not hear back all day so I called at 4PM & they said the tranny had to be pulled & they would call me in the morning, & they would work with me to get the issue resolved.
Went to the dealership Friday morning at 10AM, they let me go into the garage. My Shelby was up on the rack and let me tell you it made me sick to see my dream cars tranny on the shop floor! Tech was super nice, was a 93 Cobra owner and very informative. He showed me the clutch and it was burnt to a crisp and the flywheel was one big hotspot. Here is where it starts to get strange. He said the clutch was not an 09 clutch, it was a 2011 style. At this point for everyone's protection I am just going to state that the clutch had been changed in Sep. 2013(6 months ago) at a Ford dealer in GA(not the one I purchased from) when the car had 35,500k miles!(remember it had 36,004 when I bought it 5 weeks ago today) He said they would do everything they could to get it repaired under warranty and would let me know when Ford gave them a decision.
The service rep called about 1PM and said that Ford had responded back that the clutch was not covered and that the repair would cost me $3800 out of pocket and that was putting back the original 09 problematic clutch! I argued that the car was Ford Certified & had the extended warranty. He responded that they said it was normal wear! I also reminded him that I had put 98k on my 08 GT and the clutch in it was as good as the day I bought it. Didn't matter, he suggested I call Ford Customer Service or the dealer I brought it from.
I called the dealer in GA I bought the car from next & left a message for the manager to call. At about 4PM the used car manager called back, he was helpful & sympathetic. I told him about the burnt clutch with now only 1500 miles on it. He said they would get resolved & he was calling the dealer that installed the clutch and would get back to me. Of course it being Friday afternoon I have not heard back from him yet.
So now my Shelby is figuratively and literally up in the air. Should I call Ford Customer Service? Wait on the dealer in GA? Push for another 2012 Ford clutch? Get an aftermarket clutch & see if my local dealer will install and try to get Ford or the purchasing dealer to cover the labor? Not sure which way to turn. I have read several posts on the clutch issues on our cars but have not run into my particular situation. Hoping someone who has been there can give me some direction. Sorry for the long 1st post! Also if anyone can run an Oasis report the VIN # is 1ZVHT88S895119314. It might help if I go the FCSS route.
Thanks,
Joel S.
