Last November I purchased an intercooler flow mod and adapter, as well as an alternator for my Cobra. I've been having an impossible time trying to rectify an issue with the adapter - here I am almost a year later and I still don't have what I paid for. This is sort of a public plea for help, or perhaps to garner some attention from J2Fab since all other means of rectification have been exhausted or ignored. I don't mean to complain or throw anyone under the bus, however I'm feeling fairly helpless at this point.
The alternator order was 'lost' and delayed for months and months, and after several communications with Lethal and J2Fab, I finally received it about 4 months later. This has nothing to do with the intercooler adapter, but this is a story about cumulatively-poor customer service and adds to the overall problem I've been facing.
The intercooler mod and adapter took several months longer of empty promises or 'it's done, just needs to ship out' but didn't get shipped for weeks. When the adapter finally arrived, it was incomplete and in poor shape. There were deep gouges/scars/chunks missing on almost every rib of the barbs externally and no finish/chamfering on the inside. It also lacked all of the hardware necessary for mounting to the intercooler (which is supposed to be included in the flow mod package). Jay himself acknowledged that the adapter was improperly fabricated and lacked the hardware they are supposed to include.
Multiple promises have been made to replace the adapter -
'I have one in stock, I'll send it immediately' *3 months of regular requests and nothing was sent out*
'I thought that was sent out already' *wasn't*
'I don't have any around the shop, I'll make a new one and send it out' *4 months of regular requests without any response to my communications, no adapter replacement sent*
I've called, emailed, facebook'd and I flat out have no faith that I will receive a replacement at this point. I have about $700 in this mod between shipping and fabrication. I am about 6 months too late to be able to dispute the charges with my credit card.
Anyone have any ideas? Or contact with Jay at the shop? Anyone want to sell me an intercooler adapter so I can at least complete my build in lieu of J2Fab making good on this?
Pictures attached. I mounted it using throttle body screws just so the intercooler/intake isn't exposed to debris. The gouges are sharp and significant enough to make me question longevity of a hose clamped to it, let alone the seal.
The alternator order was 'lost' and delayed for months and months, and after several communications with Lethal and J2Fab, I finally received it about 4 months later. This has nothing to do with the intercooler adapter, but this is a story about cumulatively-poor customer service and adds to the overall problem I've been facing.
The intercooler mod and adapter took several months longer of empty promises or 'it's done, just needs to ship out' but didn't get shipped for weeks. When the adapter finally arrived, it was incomplete and in poor shape. There were deep gouges/scars/chunks missing on almost every rib of the barbs externally and no finish/chamfering on the inside. It also lacked all of the hardware necessary for mounting to the intercooler (which is supposed to be included in the flow mod package). Jay himself acknowledged that the adapter was improperly fabricated and lacked the hardware they are supposed to include.
Multiple promises have been made to replace the adapter -
'I have one in stock, I'll send it immediately' *3 months of regular requests and nothing was sent out*
'I thought that was sent out already' *wasn't*
'I don't have any around the shop, I'll make a new one and send it out' *4 months of regular requests without any response to my communications, no adapter replacement sent*
I've called, emailed, facebook'd and I flat out have no faith that I will receive a replacement at this point. I have about $700 in this mod between shipping and fabrication. I am about 6 months too late to be able to dispute the charges with my credit card.
Anyone have any ideas? Or contact with Jay at the shop? Anyone want to sell me an intercooler adapter so I can at least complete my build in lieu of J2Fab making good on this?
Pictures attached. I mounted it using throttle body screws just so the intercooler/intake isn't exposed to debris. The gouges are sharp and significant enough to make me question longevity of a hose clamped to it, let alone the seal.
