No Bluetooth and USB on my Sync Nav

I'm surprised a hard reset didn't work, as it should have put you back to factory.

That's a tough issue to resolve! My suggestion is to take it to a Ford dealer and have them diagnose and fix it. Other than that, no suggestions that haven't already been tried.

I don't know what else to do , seems I have tried everything

VID_20190421_160158.mp4

Ford dealership is out of the question? You never responded to my suggestion. If a dealership is available, why not let them diagnose your system and (hopefully) fix it?

CobraBob said:

Ford dealership is out of the question? You never responded to my suggestion. If a dealership is available, why not let them diagnose your system and (hopefully) fix it?

Click to expand...

There is a Dealership here that is specialised in USA cars, I takey car to them every year for service.

I will tell them about my issue this week when I take my car for service and see what they can do.



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I'm hoping with you that they'll quickly diagnose the issue and it won't be too expensive. Let us know how you make out.

Carson...Bob from Detroit...I have a 2011 GT 500 with NAV and I have had the same problems. I have tried everything. I have a buddy who is a high level engineer at Ford HQ - he brought me a USB with new updated software. It only helped slightly. I believe (my own guess) that there is a a module buried under the console that is faulty. I say this because I can't even get the line in feature to work. The software is fine, it's a hardware issue. Ford knows they had a problem in some of these units. I am not sure what to do either...it's frustrating.

Brillo58 said:

Carson...Bob from Detroit...I have a 2011 GT 500 with NAV and I have had the same problems. I have tried everything. I have a buddy who is a high level engineer at Ford HQ - he brought me a USB with new updated software. It only helped slightly. I believe (my own guess) that there is a a module buried under the console that is faulty. I say this because I can't even get the line in feature to work. The software is fine, it's a hardware issue. Ford knows they had a problem in some of these units. I am not sure what to do either...it's frustrating.

Click to expand...

Do you still have this problem?
Did you manage update with the usb?

Because I have tried updating mine with the USB but nothing happens when I put the usb flash drive in to my car.

I actually never tried the line in AUX.

I also believe some hardware module from the Sync gave up, because I really tried everything and searched on internet.

Anyway I gave my car today to the service shop , and will see tommorow if they fixed it. They told that they will update Sync. But I don't know because from usb flash drive is impossible. Maybe they hook up laptop to my car and update it from that way.

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Guys, I got my car back from service shop

They couldn't fix the Bluetooth on my car, they said APIM module probably dead. Need to order new module and change it.

But I will probably change to some android unit, I really can't live without Bluetooth

Any tips guys for new unit?

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I have good news guys,

Service shop called me and said new Sync Module cost 770$ or used for 250$.

I told him to wait for my answer.

Looked on internet for Sync module removal (it's behind the glove box and very easy to remove).

I removed the module and took the part number and searched on internet and found one used here in Sweden for 120$ and bought it.

Today I installed it and everything works perfectly now


Only problem I have is to update the Sync version to 4.6. because it has 4.0 or something

After I put the usb flash drive and go to phone and advanced settings and click on install, after maybe 1-2 minutes it says installation complete, I did keep waiting another 40 minuter nothing happen.

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Awesome! Glad you figured it out!

Thanks einehund ,

I even got the update done to Sync version 4.6

I am so happy it's working now.

Don't need to reprogram the Sync module or anything like that.

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Carson,

Bob from Detroit.... I followed your lead and bought a used APIM module. Installed it tonight and it works perfect.... solved my problems. Had to delete the previous user and sync my phone and I’m a happy camper! Thanks very much....your effort to post your story has helped me tremendously. Bless you....

Brillo58 said:

Carson,

Bob from Detroit.... I followed your lead and bought a used APIM module. Installed it tonight and it works perfect.... solved my problems. Had to delete the previous user and sync my phone and I’m a happy camper! Thanks very much....your effort to post your story has helped me tremendously. Bless you....

Click to expand...

I am glad I could help you my friend

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