Tough couple of days at work

buffalosoldier said:

I wish I was smart

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James Snover said:

Tied up at work for two and a half days on a software update in a pc-based workstation that does 3D rendering and manipulations of xray images. It was supposed to take 3 hours.

I kept hitting snag after snag, got set back to square one three times, fought through every line of code in the program, it seemed.

Got it working. Called tech support to complain, told them what all I had to do, and they said, “Wait a minute ... you got it to work? HOW??? You weren't even supposed to get that update, it's a test only version for another account and we sent it out to find out where and how it failed.”

So I told them. And said I was going to get a plane ticket to Germany and find the developers. They said “You won’t have to. They're coming here to talk to you!”

Life in a big organization ...

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James Snover said:

Tied up at work for two and a half days on a software update in a pc-based workstation that does 3D rendering and manipulations of xray images. It was supposed to take 3 hours.

I kept hitting snag after snag, got set back to square one three times, fought through every line of code in the program, it seemed.

Got it working. Called tech support to complain, told them what all I had to do, and they said, “Wait a minute ... you got it to work? HOW??? You weren't even supposed to get that update, it's a test only version for another account and we sent it out to find out where and how it failed.”

So I told them. And said I was going to get a plane ticket to Germany and find the developers. They said “You won’t have to. They're coming here to talk to you!”

Life in a big organization ...

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2000GTSTANG said:

What software and/or company is it?

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James Snover said:

I can’t say the name. But things I was dealing with were:

After the software load that took 8 hours, the system inverts the caps lock function on the keyboard. Nothing tells you this. And when you type in logins, it blanks the characters so you don’t know it. Just keep getting “invalid password!”

When I figured that out and got past the” three-strikes and you’re locked out”feature ( which is also new, and not informed about in the manual) ...

... it converts the keyboard character mapping to a German-language character set! Which also hoses up your password attempts. Figured that one out.

Finally get logged in ...

... and everything is in German. Are you freaking kidding me??? I’m fluent enough in Windows to eventually find my way to regional settings and languages, and set it for English ...

.... and security watchdog decided it is being hacked because this is all taking too long and it locks itself out and this time it’s not fooling around, I was back to square one: reload software!

This time I went fast enough because now I knew what to expect, got it all configured and happy ...

... only now it won’t let anyone use it who is registered on another system, because it assumes it is being hacked because obviously, no Doctor would ever work in more than one surgery room, and locks itself out, hello, square one, AGAIN!

It’s all been stuff like that.


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James Snover said:

I can’t say the name. But things I was dealing with were:

After the software load that took 8 hours, the system inverts the caps lock function on the keyboard. Nothing tells you this. And when you type in logins, it blanks the characters so you don’t know it. Just keep getting “invalid password!”

When I figured that out and got past the” three-strikes and you’re locked out”feature ( which is also new, and not informed about in the manual) ...

... it converts the keyboard character mapping to a German-language character set! Which also hoses up your password attempts. Figured that one out.

Finally get logged in ...

... and everything is in German. Are you freaking kidding me??? I’m fluent enough in Windows to eventually find my way to regional settings and languages, and set it for English ...

.... and security watchdog decided it is being hacked because this is all taking too long and it locks itself out and this time it’s not fooling around, I was back to square one: reload software!

This time I went fast enough because now I knew what to expect, got it all configured and happy ...

... only now it won’t let anyone use it who is registered on another system, because it assumes it is being hacked because obviously, no Doctor would ever work in more than one surgery room, and locks itself out, hello, square one, AGAIN!

It’s all been stuff like that.


Sent from my iPhone using the svtperformance.com mobile app

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Machdup1 said:

Charge them for the information.

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